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Processing Time

• All ready-to-ship orders are processed within 2–3 business days.
• Customized or made-to-order items may require additional processing time. We will notify you if extra time is needed.

Shipping Methods & Delivery Time

• We ship orders using trusted carriers such as Canada Post, UPS, or FedEx.
• Standard shipping within Canada typically takes 5–7 business days.
• Express shipping options are available at checkout.
• Delivery times may vary depending on your location and chosen shipping method.

Shipping Rates

Shipping rates are calculated at checkout based on your location and the weight/size of your order. We offer free standard shipping on orders over $75 within Canada.

Shipping Areas

We currently ship within Canada and the United States. International shipping may be available to select countries; please contact us for more details. Customers are responsible for any customs duties, taxes, or import fees that may apply.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. You can use this tracking number to follow your package’s journey.

Delays & Responsibility

Please note that we are not responsible for shipping delays caused by carriers, customs, or other unforeseen circumstances. We always do our best to ensure your package arrives on time.

Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us within 7 days of delivery. We will work with you to resolve the issue as quickly as possible.